Help & Legal Center
Everything you need to know about ASIFUNDE CHOMMIE
❓Frequently Asked Questions
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📚 General Questions
What is ASIFUNDE CHOMMIE?
ASIFUNDE CHOMMIE is a South African online learning platform offering CAPS-aligned STEM education for Grades 8-12. We provide Mathematics, Physical Sciences, and Life Sciences content in multiple South African languages, removing language barriers to quality education.
What subjects do you offer?
We currently offer three core STEM subjects: Mathematics (Grades 8-12), Physical Sciences (Grades 10-12), and Life Sciences (Grades 10-12). All content is CAPS-aligned and designed for South African learners.
Is the content CAPS-aligned?
Yes! All our content is 100% aligned with the South African CAPS curriculum.
What languages are available?
Currently, our content is available in English with isiZulu support. We are working to add more South African languages including isiXhosa, Afrikaans, and Sesotho.
💰 Pricing & Subscriptions
How much does ASIFUNDE CHOMMIE cost?
- Free Forever: R0 - Selected lessons
- Premium Access: R99/month per child - Full access
- Family Plan: R249/month - Up to 3 children
Can I try Premium before paying?
Yes! Start with our Free Forever plan. We also offer a 7-day money-back guarantee on all paid subscriptions.
Can I cancel my subscription anytime?
Absolutely! Cancel anytime with one click from your parent dashboard. No cancellation fees.
💳 Payment Questions
What payment methods do you accept?
- Online Payment via PayFast: Credit cards, debit cards, Instant EFT
- Manual Bank Deposit/EFT: Direct bank transfer to our FNB account
Is my payment information secure?
Yes! We use PayFast, a PCI DSS compliant payment gateway. We never store your credit card details.
Do you offer refunds?
Yes! We offer a 7-day money-back guarantee. Contact us within 7 days for a full refund.
👤 Account & Access
Who can create an account?
Only Parents can create accounts. Once created, parents add their children as students.
Can students create their own accounts?
No. Students must be added by a parent. This ensures parents control access and monitor learning.
Can I access the platform on multiple devices?
Yes! Works on desktop, laptop, tablet, and smartphone. Learn anywhere with internet.
🎓 Learning & Content
How does the platform work?
Students log in, select their subject and grade, watch video lessons, and complete quizzes. Progress is tracked automatically.
Do you provide certificates?
Yes! Premium members earn certificates when they complete topics and pass assessments.
What is Career Guidance?
Our Career Guidance section helps students explore career options related to STEM subjects, showing which subjects are needed for different careers.
🛠️ Technical Support
What internet speed do I need?
We recommend a minimum of 2 Mbps for smooth video streaming.
What browsers are supported?
Google Chrome, Mozilla Firefox, Safari, and Microsoft Edge. Use the latest version for best experience.
I forgot my password. What should I do?
Click "Forgot Password" on the login page and we'll send you a reset link.
📜Terms and Conditions
- Last Updated: January 16, 2026
- Governing Law: Republic of South Africa
These Terms and Conditions govern your use of the ASIFUNDE CHOMMIE platform, operated by ASIFUNDE CHOMMIE, located in Cape Town, Western Cape, South Africa. By using our Platform, you agree to these Terms.
Eligibility and Account Creation
- Parent Accounts: Only parents or legal guardians aged 18+ may create accounts.
- Student Accounts: Students (minors under 18) cannot create accounts independently.
- Account Security: You are responsible for maintaining account confidentiality.
Subscriptions and Payments
Pricing Plans:
- Free Plan: R0 - Selected lessons
- Premium Plan: R99/month per child
- Family Plan: R249/month for up to 3 children
Payment Methods: PayFast (online) and manual bank deposits.
Billing: Monthly on subscription date. Automatic charges unless manual payment.
Refunds and Cancellations
7-Day Money-Back Guarantee: Full refund within first 7 days. No refunds after 7 days. Cancel anytime to avoid future charges.
Limitation of Liability
IMPORTANT: ASIFUNDE CHOMMIE shall not be liable for indirect, incidental, or consequential damages. Our total liability shall not exceed the amount you paid in the 12 months preceding the claim.
Governing Law
These Terms are governed by the laws of the Republic of South Africa. Disputes shall be resolved in the courts of Cape Town, Western Cape.
Contact Us
- Email: asifundechommie@gmail.com
- WhatsApp: +27 66 478 8409
- Address: Cape Town, Western Cape, South Africa
User Conduct
You agree NOT to:
- Share account credentials
- Download, copy, or distribute Content without permission
- Use the Platform for illegal purposes
- Attempt to hack or compromise security
- Harass or harm other users
Intellectual Property Rights
All Content is owned by ASIFUNDE CHOMMIE and protected by copyright laws. We grant you a limited, non-exclusive license for personal educational use only. You may NOT copy, distribute, or sell our Content.
🔒Privacy Policy
- Last Updated: January 16, 2026
- Compliance: POPI Act (Protection of Personal Information Act, 2013)
ASIFUNDE CHOMMIE is committed to protecting your personal information in compliance with South Africa's Protection of Personal Information Act (POPIA). This Privacy Policy explains how we collect, use, store, and protect your data.
Information We Collect
| User Type | Information Collected |
|---|---|
| Parents | Name, email, phone, billing information |
| Students | Name, grade level, learning progress |
| Teachers | Name, email, qualifications |
How We Use Your Information
- Provide educational services and track progress
- Process payments and manage subscriptions
- Send account notifications and updates
- Improve platform and develop new features
- Provide customer support
- Comply with legal obligations
Children's Privacy
IMPORTANT: Our Platform is for students aged 13-18. Parents must create accounts on behalf of children. By adding a child, parents consent to data collection as described in this policy.
Your Rights Under POPIA
| Right | Description |
|---|---|
| Access | Request a copy of your data |
| Correction | Request correction of inaccurate data |
| Deletion | Request deletion of your data |
| Object | Object to marketing communications |
| Data Portability | Request data in machine-readable format |
Exercise Your Rights: Contact us at asifundechommie@gmail.com. We will respond within 30 days.
Data Retention
- Active Accounts: Data retained while account is active
- Deleted Accounts: Personal data deleted within 30 days
- Financial Records: Retained for 7 years (South African tax law)
Lodge a Complaint
If you believe we violated your privacy rights under POPIA, contact the Information Regulator of South Africa:
- Website: www.justice.gov.za/inforeg
- Email: inforeg@justice.gov.za
- Phone: +27 (0)10 023 5207
Privacy Questions?
- Email: asifundechommie@gmail.com
- WhatsApp: +27 66 478 8409
Legal Basis (POPI Act)
We process your data based on:
- Consent: You provide explicit consent when creating an account
- Contractual Necessity: Necessary to provide our services
- Legitimate Interests: To improve services and prevent fraud
- Legal Obligation: To comply with South African laws
Data Security
- Encryption: All data transmitted is encrypted using SSL/TLS
- Secure Storage: Data stored on secure servers with restricted access
- Payment Security: We use PayFast (PCI DSS compliant). We don't store credit card details
- Access Controls: Only authorized personnel can access data
